Refund & Return Policy

We offer a 30-day money-back guarantee. Returns can be requested within 30 days of receiving your order and should be sent back promptly once approved.

To be eligible for a return under our voluntary returns policy, your item must be in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase. These conditions do not limit your statutory consumer rights.

To start a return, please contact us at info@mariefiona-dublin.com before sending any items back. This allows us to assist you and ensure your return is processed smoothly.

Please note that returns are sent to our warehouse in China. We will provide the exact return address once your return request has been approved.

If your return is accepted, we will send you clear instructions on how and where to send your parcel. Please contact us before returning any items so that we can process your return correctly.

We do not charge any restocking fees.

For any questions regarding returns, you can contact us at info@mariefiona-dublin.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged or incorrect.

We will assess the issue and work to resolve it as quickly as possible in accordance with your consumer rights.

Exchanges

The quickest way to receive a different item is to return the item you already have and, once your return has been accepted, place a separate order for the new item.

14-Day European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel your purchase within 14 days of receiving your goods, without providing a reason, in accordance with applicable consumer protection laws.

This statutory right applies independently of our voluntary 30-day returns policy.

Refunds and Return Details

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

For returns under our voluntary returns policy, approved refunds are normally processed within 10 working days using your original payment method.

For cancellations under your statutory right of withdrawal, we will issue your refund within the legally required timeframe. We may withhold the refund until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.

Please note that your bank or credit card provider may require additional time to process and credit the refund.

If more than 15 working days have passed since your refund was approved, please contact us at info@mariefiona-dublin.com.

Return Shipping Costs

For returns due to a change of mind, customers are responsible for the return shipping costs, provided these costs were disclosed before purchase.

As our warehouse is located in China, international return shipping costs apply. The exact cost depends on your location and chosen shipping provider.

If an item is defective, damaged or incorrect, we will cover the necessary return shipping costs in accordance with applicable consumer protection laws.

Where the law requires us to cover return shipping costs, we will do so.

Returned items should be securely packaged to prevent damage during transit.

All returns are handled in accordance with applicable consumer protection legislation.

If you wish to return a product, please contact our customer service team before sending any items back. This allows us to assist you and ensure your return is processed smoothly.

Contact Information

If you have any questions about returns, refunds or exchanges, please feel free to contact us.

Store Name: Marie & Fiona Dublin

Email: info@mariefiona-dublin.com

Our customer service team will be happy to assist you with any questions or concerns regarding your order.