Frequently Asked Questions

When Can I Expect My Order?

To keep our prices as affordable as possible, Marie & Fiona Dublin ships products directly from our suppliers. This means delivery may take slightly longer than you are used to.

Processing Time: Orders placed Monday to Friday before 10:00 PM are processed and prepared for dispatch within 1–3 working days.

Delivery Time: Once dispatched, delivery usually takes 6–10 working days, depending on your location. The total estimated delivery time is therefore 7–13 working days.

Please note that delivery may take longer in exceptional circumstances, such as public holidays or delays with the courier.

Returns: If you have returned an item, refunds are usually processed within 3–5 working days after we receive your return, subject to our Returns and Refunds Policy.

My Estimated Delivery Time Has Passed. Where Is My Order?

Most orders arrive within the estimated delivery timeframe.

However, occasional delays can happen. If you have waited an additional 3 days beyond the estimated delivery date and your order still hasn't arrived, please email us at info@mariefiona-dublin.com.

Our customer service team will be happy to help you.

How Much Does Shipping Cost?

At Marie & Fiona Dublin, we offer free shipping on all orders.

What Payment Methods Do You Accept?

Marie & Fiona Dublin offers safe and secure payment options. We accept the following payment methods:

• Maestro

• Visa

• Mastercard

• Google Pay

• Apple Pay

All payments are processed securely to protect your personal and financial information.

Why Are Some Items Missing From My Order?

Some orders may be shipped in separate parcels due to weight restrictions or because items come from different suppliers.

If you order multiple products, they may not always arrive at the same time.

Don't worry, the remaining items are usually delivered within an additional 1–3 working days.

What Should I Do If My Order Arrives Damaged?

Unfortunately, items can occasionally be damaged during delivery. If this happens, please contact our customer service team as soon as possible at info@mariefiona-dublin.com.

Please include clear photographs of the damaged item and its packaging so we can assess the issue and help you find a suitable solution.

We recommend contacting us before returning the item so we can provide the correct instructions.

If you have received the wrong item, the size doesn't fit or you no longer want the product, please contact our customer service team first.

We will help you find the best solution, whether that means an exchange, return or refund.

For standard returns, customers may be responsible for return shipping costs, as explained in our Returns and Refunds Policy. Your statutory rights regarding faulty or incorrect products remain unaffected.